Delivery

Our delivery for all parcels over in the UK (excluding the Highlands and Northern Ireland) is shipped for £8.50 with a 24 hour service Monday to Friday (excludes weekends and bank holidays). Parcels to the Highlands will take 48 hours.  Parcels to Northern Ireland are charged at a higher rate and will take 48 hours.

We pride ourselves on having a very fast shipping time but occasionally our shipper may let us down. This is outside our control and we cannot be held responsible for late deliveries arising from shipper problems.

Orders received before 9am will be shipped on the date of receiving the order, all other orders will be shipped the day after receipt.  However we try where ever possible to get your parcel to you as quickly as possible.

You will generally always receive your order within 2-3 working days (week days only). Where you have not received your order by the third working day (UK orders) please email or ring us as we can generally contact our shipper and help with a problem so that you are not left wondering what has happened with no order!

Be aware that we do not ship or deliver on bank holidays or weekends.

We use DPD for all our parcel items within the UK and Europe. For analysis orders we use Royal Mail.

Orders under £80 will be delivered through our 24 hours service, orders placed on our website with a value that exceeds £80 will be sent out 24 hour carriage free to all UK mainland destinations (this excludes Northern Ireland), this only applies to orders with a weight limit up to 50kg. Orders over 50 kg will be subject to shipping charges.  Orders received before 9am will be shipped on the date of receiving the order, all other orders will be shipped the day after receipt.

You will receive confirmation that your order is being transported by our carrier on the day of us shipping to you. You can use details in this confirmation order to track your order.  Please be aware that once the order has left us we are unable to influence what then happens.

If you wish to track your order after it has been dispatched to DPD then follow the instructions on the email or text sent to you by DPD. You will need your parcel reference number which should be sent to you via an email and if you have supplied a mobile number a text too. You can then use the information sent to you in the email or text to track your parcel.

Orders under £80 will be delivered through our 24 hours service, orders placed on our website with a value that exceeds £80 will be sent out 24 hour carriage free to all UK mainland destinations (this excludes Northern Ireland), this only applies to orders with a weight limit up to 50kg. Orders over 50 kg will be subject to shipping charges.  Orders received before 9am will be shipped on the date of receiving the order, all other orders will be shipped the day after receipt.

Make sure you track your DPD parcel to avoid extra charges!

DPD try very hard to make delivery of your parcel successful.  If you supply us with a mobile number they will send you a text offering you options to make the delivery easy for. You can choose the option that suits you best, leaving the parcel with a neighbour, leaving in a safe place, rescheduling your delivery etc.

In addition DPD offer you the opportunity to follow your parcel on their website or an app for your home.  Not only will you receive a one hour delivery time slot, you will be able to track the progress of your parcel on a map as the driver makes his way to your address. If you are not in you will be left a card detailing how to arrange a re-delivery or where to collect your parcel. This applies to all orders, both international and domestic.  You have 2-3 weeks to collect the parcel before it is returned to us. It is your responsibility to arrange re-delivery or pick up from DPD if you are not in for delivery. Please do not wait until the parcel is returned to us to wonder where it is, check your emails, track your parcel with the shipper and or contact us if you have not received your goods within one week of ordering.  If your parcel is returned to us you will incur a further shipping charge in order for us to ship it back to you. To make tracking your parcel easier always supply your order number when you contact us.

We try very hard to make sure your parcel is delivered and we do check the progress of all parcels to Europe and we may get in contact with you if we can see that your parcel is stuck in customs or if an unsuccessful delivery has been attempted, so please make sure you supply us with an email you check regularly in case we need to contact you about your order.

We ship Europe wide and your postage should be calculated correctly when you check out, however from time to time mistakes do occur and we reserve the right to inform you and change the shipping cost. Please note that the maximum shipping weight for one shipping charge is 27 kg.  Orders over 27 kg will be charged at multiple shipping rates.

If an instruction is given to leave an order in a ‘safe place’ and therefore delivered without a signature, the couriers insurance is invalidated.  Forageplus nor DPD can therefore not be held responsible if the goods are lost under these circumstances. For more information please click here.

 

Refunds/FaultForageplus parcelsy Goods/Cancellations

Forageplus cannot accept returns of opened items.

If for some reason you receive a faulty or damaged item, please inform us immediately, we will then send you a replacement or an alternative item. Please contact us before you return the item by the cheapest signed for method (usually Royal Mail). We will refund you the cost of your postage within 24 hours once we receive the item. Please note we have to receive the faulty or damaged item before a replacement can be sent.  If you wish to cancel your order you should do so before 9:00 the following morning in order to qualify for a full refund.  If you cancel your order after 09.00 then we reserve the right to deduct the shipping cost from the amount. All orders including Analysis and Feed Plan orders which are cancelled more than three months after purchase will have an administration fee deducted which is in line with PayPal charges and a handling fee of £2.

If you have any queries just drop us a mail and we will happily get back to you or read more information here.

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