Forageplus is a trading name of Forageplus Ltd registered in the United Kingdom at Kinsella Clarke, 61 Stanley Road, Bootle, Liverpool, Merseyside, L20 7BZ, Company No: 05453649 / VAT No: 136 9161 05
Forageplus Ltd is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
Information You Give Us
You provide information when you search, buy, or communicate with us. For example, you provide information when you search for a product; make an order or provide information in Your Account (and you might have more than one if you have used more than one e-mail address when shopping with us); communicate with us by phone, e-mail, or otherwise.
As a result of those actions, you might supply us with such information as your name, address, and phone number; people to whom purchases have been shipped, including address and phone number; other people; content of reviews and e-mails to us.
The type of information we will collect about you when you place an order or register on our website includes:
- Phone Number
- Email Address
- Credit/Debit card details
- IP Address
This information is already stored on our internal systems and our website simply verifies you as a customer of Forageplus. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies, we will delete or correct them promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should email us at [email protected]. You can opt out or request that your personal information is deleted from our system at any time by emailing us at [email protected].
Use of personal information
We use the information you provide for the following purposes:
- To send updates regarding the status of your enquiry or order
- To send eBooks, newsletters and details of events, offers and promotions in which we believe you will be interested.
- To improve the design and content of the forageplus.co.uk website
- To understand the buying behaviour of our registered users
- To perform other general marketing and promotional activities focused on our products and services.
When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card’s expiry date. This allows us to process and fulfil your order and notify you of the status of your request. We may also ask for your telephone number which enables us to contact you to give advice, solve problems related to your order and to allow the shipping company to notify you of when your order is expected to arrive at its destination.
How Secure Is Information About Me?
The Forageplus website has an SSL Web Server Certificate and offers secure communications by encrypting all sensitive data to and from the site. Credit card information submitted by you is encrypted in our database and then deleted from our server to avoid the risk of fraud. It is also important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Your Email Address
Your e-mail address will be used to communicate with you about your order, products purchased and to respond to questions relating to your horse.
Your e-mail address will be used for our marketing purposes unless you unsubscribe. If you do not wish to receive information about our products or services you can unsubscribe at any time by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by Forageplus, or by managing your subscription status in your account pages on the Forageplus website.
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedures necessary to protect your privacy. To further protect your security, we also take reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Improving Our Service
Forageplus does not sell, trade or rent your personal information to others. To better tailor our services to our customer’s needs, we use non-identifying and aggregate information to help us make decisions on how to improve Forageplus. We also share this generic information with our advertisers and other interested, reputable parties with whom we have established a formal business relationship. For example, we may tell advertisers which areas of the site have received the most customer traffic overall, or more specifically, how many customer types have visited certain pages. However, we do not disclose the identifying information of individual customers with advertisers. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt out or otherwise bar such unrelated uses.
Forageplus does not sell products for purchase by children. If you are under 18, you may use Forageplus only with the involvement of a parent or guardian.
The above privacy statement may not be applicable in all countries of Forageplus visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services by clicking here. If you have any queries about our Privacy Statement, you should contact us.
Forageplus knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly.