Quick answers to common questions

Orders placed before 11am are dispatched the same day, excluding weekends. Delivery usually takes 1 to 2 working days.

Once your parcel is on its way, the courier will contact you by email or text with tracking details. If you need help tracking an order, send us an enquiry with your order number.

Please check around your property, including other entrances and anywhere a parcel could be left out of sight, and ask your neighbours. Drivers sometimes mark a parcel as delivered shortly before it arrives.

If it still hasn't turned up after 24 hours, send us an enquiry with your order number.

Yes, as long as it hasn't been dispatched. Send us an enquiry as soon as possible with your order number. Once an order has been dispatched, it can no longer be changed.

Send us an enquiry or use the live chat as soon as possible, so we can correct it before dispatch. If the order has already been dispatched, additional delivery charges may apply.

For future orders, you can enter an alternative address at checkout or update your saved address in My Account.

Yes. Delivery is free on orders of balancers, supplements, clothing and kit over £80 to mainland UK, excluding Northern Ireland.

Usually, yes. Larger orders are sometimes sent in more than one parcel because of courier weight limits.

We deliver to most countries worldwide, and the available options are shown at checkout. We are currently unable to deliver to Spain and Italy.

For most EU countries there is a minimum order of €150, and customs duties and taxes apply. See overseas orders for details.

Yes, most out-of-stock items can be back-ordered. Send us an enquiry and we will let you know when to expect it.

Most of our products are exempt from VAT. VAT applies only to clothing, kit and analysis services.

You can return a product within 60 days of the order date for a full refund, minus any delivery costs or transaction fees, as long as it is unopened and unspoiled. This does not apply to hay pallets.

Full details are in our Terms and Conditions.

Send us an enquiry, choose "Order or delivery" and include your order number, and we will put it right as quickly as possible.

Please take photos of the damaged item and the outer packaging, including the delivery label. Then send us an enquiry, choose "Order or delivery", add your order number and upload the photos.

We recommend using a tracked or recorded delivery service.

Choose "Subscribe & Save" when adding a product to your basket, then pick how often you would like it delivered. You can adjust this in your basket before checkout.

Your orders are sent automatically on your schedule, with 5% off the store price. If a product is on sale with a discount greater than 5%, you receive the higher discount instead.

Log in to My Account to view your subscriptions. From there you can add or remove products, change how often you receive them, change your next order date, and update your delivery address and payment method.

You are charged automatically on the day each subscription order is processed. You will receive an order confirmation email when it is processed, and a dispatch email once it is on its way.

If it hasn't been dispatched yet, you can cancel it from My Account and you will be refunded. If it has already been dispatched, send us an enquiry and we will help.

Yes. You can cancel or change your subscription at any time from My Account. Your subscription continues automatically until you cancel it, so please make changes before your next order date.

Log in to My Account to update your saved addresses, payment details and subscriptions.

You can choose to save your payment details to your account for faster checkout. Only you can use them, and your full card details are not visible in your account.

The quickest way is to send us an enquiry. We aim to reply within the hour, Monday to Friday. You can also use the live chat during office hours.