Last Updated: | By Forageplus Team
Forageplus is closely monitoring the evolution of the Coronavirus situation. It is affecting our ability to supply the high level of service we have done in the past to horse owners in the UK and Europe. We are not able at this time to say how long this situation will last but will endeavour to keep you updated through this page.
We have an extremely scaled down staff situation. We say a massive thank you to members of our staff who have been able to make it in to a work environment where we can maintain a safe social distance and still get your orders packed and sent off via our carriers. The most important thing is to keep our staff safe but still find a way to serve the customers and horses in our care.
If you are wondering if your area is affected by reduced or delayed shipping services then this DPD page will keep you up to date:
We are aware that there will be delays and some areas in Italy are now restricted regarding deliveries. We are keeping informed, checking for you and will be in touch via email or text to let you know if we are unable to ship your order.
Due to the difficult situation expect your order to be delayed and for us to take longer to communicate with you than normal. But we are here, we are working and we are determined to get through this in one piece for you all.
We are having to scale down our operations as of Monday 23rd March 2019 due to Coronavirus.
We have already suspended sales of analysis, grass, hay, haylage and water but will be continuing to process samples and reports that arrive at our warehouse.
We will be unable to take phone calls for enquiries or orders. We will still be accepting orders through our website and shipping out to customers on a daily basis.
We will try where possible to avoid delays but hope you will understand that this may be unavoidable in the coming weeks.
The most important thing is to try to keep a service going where our staff are protected and our customers still continue to be able to receive their orders. We believe we can do both and apologise for any inconvenience.
Forageplus will continue to update this page with further information as and when that becomes available. We will continue to trade whilst we can but this will be dependent upon a number of factors:
In order to limit transmission of the virus we will be temporarily stopping all sales of analysis testing. This will take effect from 18th March 2020. This includes grass, hay, haylage, water and soil testing. These services will be resumed when it is safe to do so. If you have an analysis kit which was purchased before this date then we will be able to process it as long as we remain open. However if you can hold on until things return more to normal, then we suggest that is wise as the laboratories testing your samples both here and in the USA will also be affected by the pandemic.
Sales of goods via our website will continue but be aware that we may experience stock shortages beyond our control.
We would ask all customers collecting orders from our Mold warehouse to pay via the website. This will avoid our staff having to handle cash and minimise the possibility of virus transmission. If possible we would prefer that all orders are delivered through our shipping services.
We will continue to actively monitor the changing situation and we are following guidance from Public Health England.
Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus. From experience with other coronaviruses, it is believed that these types of viruses don’t survive long on objects, such as parcels. This complements the highly publicised guidance from PHE for people to wash their hands more often than usual using soap and hot water. Forageplus operates the highest hygiene standards and staff have been advised to wash their hands frequently during the working day.
We are actively monitoring this rapidly evolving situation. We take the health and safety of our customers and staff very seriously. We have provided guidance to our staff to help prevent the spread of any infection. We are doing so in line with preventative guidance from Public Health England.
If you would like to check the status of DPD services then this link will provide you with detailed information about any services throughout the UK and Europe which are affected including delays.
This link provides information about Royal Mail services.
We want to thank you for your cooperation, understanding and patience during these uncertain times. We are thinking of you all and hoping you stay fit and well to enjoy and look after your horses.
The Forageplus Team